UK - Pension help

Contact us about your pension

Access our Aptia Portal

The easiest way to contact us is using our webpage: Contact Aptia Pensions
Advisers, click here for our: Adviser help hub
Please click here to: Tell us about a bereavement

You can upload documents and ask for information using these links.

For support with requests and queries raised online, please make sure you have your full name, your national insurance number, the scheme name and the reference, if you have them.

If you'd like to contact us by post

You can write to us here:
Aptia
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP

Please provide your full name, your national insurance number, the scheme name and the reference, if you have them.

Complaints

If you are not happy with the service we have provided, and wish to make a complaint, please email us at complaints@aptia-group.com. Please provide details of the pension scheme you are a member of and your National Insurance Number and Date of Birth.

If you do not have a complaint but need to contact us with a new query or to follow up on an existing one, please use one of the alternative contact methods shown on this page. Please also refer to our FAQ’s below for additional information.

Give us a call

Please call us on

0345 6460643

If you are calling from outside the UK, please dial: +442033082983
Please note that calls from abroad may incur charges depending on your provider.
Our lines are open from Monday to Friday, 8:30am to 5:30pm (UK time) 
Our UK-based contact team will be happy to take your call, and they’ll transfer you to the right person if you need specialist help.

FAQs

How should I contact you?

The easiest and quickest way to contact us is using our webpage, Contact Aptia Pensions. Where you can:
1) Raise a new request or ask a question
2) Upload photos or scanned copies of original documents and completed forms
3) Request updates. Please ensure you have your full name, your National Insurance number, the scheme name and the reference, if available.

Where do I find my reference?

If you are responding to a letter from us, the reference is at the start of the letter, usually below the scheme name. This will help us store this request with your existing information. The format of the reference will either be: a series of numbers 8 characters in length, or 3 letters followed by a series of numbers (9-12 characters in total length).

Notifying us of a bereavement?

Using our webpage Contact Aptia Pensions, please choose ‘Bereavement’. We understand that this can be a difficult time and we want to make this process as easy as possible. Please refer to the Bereavement Video or the Bereavement Guide for an explanation of what you need to do and the information you need to provide. If you are informing us of a bereavement, and you have not contacted us before, please start at ‘Inform us of a bereavement’. If you have already informed us of the bereavement and now need to provide us with additional information, please use ‘Provide additional information’ to complete the information online or ‘Raise a general bereavement query or upload your documents’ to upload a copy of the completed form. If you would like to speak with a member of staff, please call us on 0345 646 0643.

I cannot access the Contact Aptia Pensions webpage

If you are unable to use Contact Aptia Pensions and would like support on how to use our webpage, please call us on 0345 646 0643. If you are unable to upload documents, you can post the documents to us. If you do send us original documents, we would suggest that you do this by recorded delivery. Aptia cannot be held responsible for items that are lost in the post. All original documents will be returned to you by recorded delivery once copies have been taken.

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