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Insights Hub

Combining cutting-edge technology with a team of industry experts, every aspect of pensions administration is handled with precision and care.

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> > UK - Solution - Local Government Pension Scheme
Local government pension scheme

Local government pension scheme (LGPS) -for you and your members

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We support administering authorities and participating employers within the Local Government Pension Scheme (LGPS) with disciplined administration, ongoing quality assurance and structured delivery of change programmes. Our teams bring deep experience of complex DB pension administration, data management and regulatory delivery, as well as member service operations.

Our LGPS focus enables accurate delivery, operational resilience and practical change to protect member outcomes and support administering authorities during increasing regulatory and service demands.

What sets us apart
Administration
Our administration model is designed to support the whole LGPS community at scale, via controlled processes, experienced operational teams and clear performance reporting. This enables accurate member services, payroll and benefit processing and provides administering authorities with transparency and operational resilience.
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Projects
We deliver LGPS change programmes alongside live administration, including data remediation and dashboards readiness.  Delivery is structured to protect business as usual services, to ensure change can be implemented safely without disruption to member/payroll services or your participating employers.
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Quality assurance
Our specialist quality assurance and audit capability provides independent technical benefit and calculation audits, data quality reviews and delivery readiness assessments. This supports administering authorities in evidencing compliance, managing operational risk and maintaining confidence in both ongoing administration and change programmes.
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Services we offer

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Member servie
Member services

Day to day member enquiries and case management.

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Payroll and benefits

Calculation and payment of LGPS benefits.

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accounting
Accounting and regulatory

Support for fund accounting processes and statutory and scheme reporting.

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Data cleansing
Data cleansing

Delivery of structured data improvement and validation programmes.

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dashboard-ready
Dashboards readiness

Preparation and delivery of pensions dashboards connectivity and supporting operational processes.

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Member communications

Delivery of communications and engagement activity to support change and regulatory programmes and improve existing member journeys.

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governance
Governance

Support for governance, controls and operational decision making.

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Operations

Design and support for service transition, improvement and delivery models.

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Data and processes

Independent review of data, processes and delivery readiness.

OUR BUSINESS
30
+
ADMIN HISTORY
1200
ADMINISTRATION CLIENTS
1.5M
ANNUAL TRANSACTIONS

"Outstanding service dealing with you – no complaints."

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William
|
Member

"Everything is excellent and clear both regarding the call centre and letters – thank you."

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James
|
Member

"You were brilliant helping me by phone calls and letters, helping me sort out the pension scheme quickly, professionally and personally."

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Miriam
|
Member
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Related solutions

Partnering with Trust based schemes, DC and DB Master Trusts, bulk annuity providers and insurance companies for insured Defined Benefit books, we have all of your administration needs covered.
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