Employees today are overwhelmed by complexity, while employers face mounting cost pressures. AptiaOne makes benefits feel personal by combining administration excellence with intelligence and guidance.
It connects every part of the benefits ecosystem including health, savings, lifestyle, and wellness so people can make smarter choices and employers can achieve stronger outcomes.
Aptia acts as an extension of your HR team, bringing both expertise and intelligence to every interaction.
With AptiaOne, you don’t just get administrative support, you get a command center for benefits that provides real-time transparency, actionable insights, and measurable outcomes.
We handle the complexity so your team can focus on strategy, while giving you tools that help you anticipate issues, prove ROI, and improve the employee experience.
We have deep benefits industry expertise and a decades-long track record of delivering exceptional client outcomes.
We design modern tools and experiences. From our "Expert Guidance" decision support, to provider search and modeling tools, we simplify the complex.
With hundreds of carrier and vendor integrations across core, voluntary and specialty solutions, we can deliver on your benefits design goals.
A communications suite designed to activate and engage your employees in their benefits before, during and after annual enrollment.
We meet your employees where they are with our AI-powered virtual assistant, live chat and Aptia’s US-based, licensed benefits counselors.
Your HR managers have access to the insights they need at their fingertips, ensuring that your benefits strategy is realized.
AptiaOne puts HR in control with a modern Command Center for benefits. Instead of chasing data across systems, you gain a single hub where insights, actions, and reporting come together in real time. It’s transparency, clarity, and control, all at your fingertips.
- Real-time enrollment visibility: Monitor activity as it happens, track pending events, and manage payroll schedules from one intuitive dashboard.
- Actionable insights & reporting: Replace static reports with dynamic dashboards, AI-driven prompts, and benchmarking that guide smarter decisions and prove ROI.
- Seamless data management: Resolve issues instantly, update demographic information, and keep payroll and carrier files connected through open APIs.
Employees don’t just need access to benefits — they need confidence in how to use them. AptiaOne delivers a next-generation experience that adapts to each person, guiding smarter decisions and building trust with every interaction.
From personalized dashboards and AI-driven prompts to a 24/7 virtual assistant, your employees get clear, intuitive support whenever they need it. Timely health tips, plan comparisons, and lifestyle recommendations turn complexity into clarity, ensuring employees feel informed, cared for, and empowered year- round — not just at open enrollment.
Every interaction should build clarity and confidence. With AptiaOne, participants get seamless service, intelligent guidance, and year- round support that transforms how they experience their benefits.
Participant satisfaction
Contact center NPS
Average speed to answer
Abandonment rate
AptiaOne goes beyond calculators and static tools, it delivers AI-powered guidance that helps employees make smarter, more confident decisions at enrollment and throughout the year.
By analyzing health, lifestyle, financial, and utilization data, AptiaOne surfaces recommendations that are clear, relevant, and actionable. Employees see side-by-side plan comparisons, cost forecasts, and personalized prompts that show not just what to choose, but why.
Whether it’s selecting the right health plan, optimizing HSA contributions, or receiving timely care reminders, AptiaOne transforms benefits decision-making into a simpler, more supportive experience.
Navigating the healthcare system can be frustrating and overwhelming for many people. That’s why we offer our 365 HUB tools to provide your employees with personalized service and resources to improve the quality and cost of their care.
Effective communication is at the heart of every successful benefits experience. Our communication programs are designed to help employees understand, value, and confidently engage with their benefits—driving stronger participation and smarter choices. We deliver communications that are:
- Personalized and timely: Automated, event-based messages guide employees through key benefits milestones.
- Educational and engaging: Digital materials, benefits decision guides, and videos simplify complex topics and highlight what matters most.
- Consistent and branded: Communications reflect your organization’s look, feel, and voice for a seamless employee experience.
- Data-driven: Engagement insights and reporting help you measure effectiveness and refine your approach.
And to reinforce ongoing value, our Total rewards statements provide each employee with a clear, personalized view of their total compensation and benefits.
We are here to fill the gap when you require additional operational support. Our services are specifically tailored to meet the requirements of your organization, ensuring that you have the assistance you need to streamline your operations and achieve your goals.
We offer a comprehensive suite of services including member eligibility and claim escalations, file support, enrollment management with carrier partnerships, pre-open enrollment support, client project management, process flow documentation, process improvement, and billing and premium report support and more.
With our dedicated resources, expertise, contact center technology and full-service administration, we'll enable your current retiree program to deliver savings to you and your retirees, reduce administration and related risk, and provide a best-in-class retiree experience.
