A large client with a lean HR team was overwhelmed by thousands of employee inquiries and a backlog of 400+ unresolved benefits emails. Following a company acquisition, HR needed space to focus on strategic priorities. Aptia stepped in as a dedicated partner.
Our support helped the client:
- Clear 400+ unresolved emails in weeks
- Handle 80–100 new inquiries per week with 24-hour turnaround
- Standardize processes and enable self-service
- Transfer knowledge for sustainable improvements
See how Aptia turned operational challenges into results.
Last updated: Jul 26, 2026
