Sue brings more than 30 years’ experience in the pensions industry to her role as a partner in Aptia’s Pensions Administration business. She is a member of the UK Administration Leadership Team and is responsible for client delivery and project management. Sue is the voice of the client, keeping the wider leadership team informed and updated on client service change and development requirements. She contributes to key decisions and influences the strategic direction of the business with client interests in mind. She is accountable for service delivery to a wide variety of pension arrangements delivered by staff in the UK and offshore.

Stephen has worked in financial services for 28 years and in pensions administration for 17 years. He has held a wide variety of roles in delivery, client management, operations, and design and innovation. As Aptia’s Proposition Manager, Stephen looks at how we can improve the design of our services to meet members’ needs. This includes how we engage with members online, how we can better identify and support vulnerable members, and how we can use our own data to understand members. Stephen also focuses on how lessons from outside the pensions world can help us with some of these challenges.

An extremely experienced pensions administration professional with more than 30 years’ experience achieved at leading names in the industry, Colin is Aptia’s Sales Director for the pension administration business. His overall responsibility remains company growth, with a specific focus on growing larger administration and first time outsource opportunities. As well as leading our sales efforts in the UK, he also regularly liaises directly with clients and the operations teams on operational requirements too.

With over 30 years’ experience in the industry working with trustees, companies and members across all types of UK pension schemes, David is vastly experienced in the market. At Aptia he is a portfolio owner, and leads Aptia’s London portfolio, both from an operational and client relationship perspective.

Kelly has nearly 30 years’ experience in the pension industry across third-party administration, operations and client relations. At Aptia, she’s a Business Development Consultant in the firm’s pension administration business and is tasked for growing the larger administration and first time outsource client-base as well solidify existing client relationships.

With more than 20 years’ experience in the pensions industry, half of which specifically garnered in data roles, James is Aptia’s head of data within the pension administration business. Heading up a team of more than 30 specialists, he is responsible for the firm’s data requirements, including reporting and cleansing, managing complexities, benefit rectification and tracing. Alongside those responsibilities, he is tasked with managing Aptia’s wider data strategy to improve insights, processes and enhance client experience