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How to build a stronger pension trustee-administrator relationship

Jan 07, 2026
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Podcast 5

In the latest episode of the Aptia Pensions Administration Pod, we turn our attention to a topic that’s receiving growing attention from the regulator and the government: the relationship between pension scheme trustees and their administrators.  

While pensions administration has moved to the forefront of scheme delivery, the working relationship between trustees and administrators has, in many cases, changed very little from when administration sat in the background. We explore why a closer, more collaborative relationship is now essential, where it’s already working well, and where there’s still room for improvement – as well as what both sides can do to make the relationship more effective for schemes and their members 

Presenter: John Wilson, Head of Pensions Technical, Aptia 

Guests: 

David Hepplewhite, Portfolio Owner, Aptia 

Karen Scott, Portfolio Owner, Aptia 

You can listen to the podcast here and you can also read a transcript of the conversation.

Don’t forget to subscribe so you don’t miss the next episode. 

 

The content provided in our publications, including articles on our website and podcasts, is intended solely for informational purposes. It should not be construed as professional advice and should not be relied upon for any purpose. We strongly recommend seeking appropriate professional advice tailored to your specific circumstances before making any decisions based on this information.

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Footer 1

  • About
  • About Aptia
  • Contact
  • Insights
  • Press

Footer 2

  • Solutions
  • Pensions Administration

Footer 3

  • Careers
  • Working for Aptia
  • Job Openings

footer 4

  • Notices
  • Privacy Notice
  • Cookie Notice
  • Modern Slavery Statement

Aptia Group Limited is the holding company of Aptia Insurance Services Group LLC that operates in the US, and Aptia UK Limited that operates in the UK.