Technology and Innovation

We are dedicated to continually investing in our technology to enhance the services we provide.

We are committed to embracing new technologies with a highly digitised operation leveraging robotics, AI and automation, and a clear focus on improving the overall member and policyholder experience to achieve great outcomes.

solution details banner Technology and Innovation
A solution designed for you
Innovation at every step
Innovation at every step
A focus on customer outcomes
A focus on customer outcomes
Investment in the future
Investment in the future
Services we offer
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Customer self-service
Customer self-service
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Our secure online portal provides 24/7 access to self-service functionality, delivering calculations upon demand and an easy-to-use retirement planning tool.

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Digital solution
Digital solutions
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Our online contact tool allows users to submit requests and respond to previous correspondence. Users are able to upload documents so events continue quickly and easily.

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One and done
One and done
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Our online contact tool also connects directly to our administration systems enabling certain processes to be completed end-to-end without human intervention.

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Back office automation
Back office automation
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AI, robotics and automated document production are leveraged to support those processes that cannot yet be achieved through self-service.

The Aptia Difference
A partner not a provide
A partner not a provider
A platform for the future
A platform for the future
Simplifying the complex
Simplifying the complex
Unparalleled expertise
Unparalleled expertise
Customer first
Customer first
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