Aptia has appointed Sue Doughty as Head of its UK Pensions Administration Business. Sue currently serves as Aptia’s Chief Client Officer and brings more than 35 years of experience in the pensions industry to her new role.

Throughout her career, Sue has overseen client relationship management, service delivery and project management across a wide range of pension arrangements, leading teams both in the UK and offshore. She played a central role in the establishment of Aptia two years ago, helping to ensure continuity for clients by drawing on her extensive market insight, strong relationships and strategic vision. 

Since Aptia’s launch, Sue has doubled the size of the client management team and introduced a portfolio-based structure designed to enhance the client-focused nature of the organisation’s operations. 

In her new position, Sue will continue to lead and strengthen client delivery within Aptia’s pensions administration business. She will also be responsible for the oversight of key relationships with clients and Independent Trustees, while driving the strategic growth of the business. 

Sue Doughty said: ‘Aptia is a client first organisation, and in my new role I will be focused on delivering the best possible outcomes for our clients and members. A key part of this will be ensuring they continue to benefit from our commitment to investing in evolving technology to further strengthen the effectiveness and impact of the services we provide. 

‘I will keep listening, responding and ensuring we continue to deliver a truly twenty first century service.’ 

Malcolm Reynolds, Aptia’s UK President, said: ‘Sue has played a pivotal role in shaping the direction of Aptia, championing client success and inspiring the next generation of industry professionals. 

‘Under her leadership, I am confident we will continue to strengthen our administration offering for existing clients and build on this strong foundation to support new clients as we grow.’ 

NOTES TO EDITORS 

• Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading UK pensions administrator and US employee benefits administrator dedicated to simplifying complexity for businesses and individuals. It brings together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
• Aptia is the UK’s largest private-sector third-party administrator serving 1200 clients and more than 3 million members, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
• Aptia’s strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, Aptia helps businesses take care of their people, so they can focus on what they do best. 

For more information contact: Corinne Gladstone, Aptia Head of Corporate Communications & Public Relations. 
Email: media.enquiries@aptia-group.com