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Solutions for your needs

Specialist administration that delivers best-in-class service to you and your members

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    Trustee services
    Services to pension scheme sponsors
    Services to insurers
    Local government pension scheme

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Careers at Aptia

We back up our ambition with significant investment in our people.

    Join our team

    Careers at Aptia
    Current openings We're hiring!
    Our hiring process

Related Insights

Jan 8, 2026
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Dec 18, 2025
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Insights & Resources

Overview

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Insights Hub

Combining cutting-edge technology with a team of industry experts, every aspect of pensions administration is handled with precision and care.

    Insights

    Thought Leadership & Articles
    Podcasts
    Research & Reports
    Events

    Featured Resources

    Press Releases

Insights & Resources

Jan 8, 2026
Podcast episode 5

How to build a stronger pension trustee-administrator relationship

Dec 18, 2025
UK insight

The pensions derisking market in 2025: key themes from a busy year

View All Insights & Resources

WHY APTIA

The future of pensions, health and insurance solutions

At Aptia, we are dedicated to simplifying complexity for businesses and individuals.

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MISSION

Powered by technology and talent, we bring clarity to complexity in pensions, health, and insurance solutions.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

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WE ARE
Responsive

We never stand still. This allows us to make better solutions and enable faster resolutions.

WE ARE
Specialist

We acquire and develop the best talent and deliver smarter solutions to the most complex of challenges.

WE ARE
Thoughtful

Our people genuinely care about our clients and their people. We understand their needs and go the extra mile to exceed expectations in every area of the business.

What sets us apart

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Client focus icon
Client focus, service-first approach

We prioritise the needs of our clients with a consultative approach that is proactive, responsive and dedicated to going above and beyond.

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results
Sustained service quality and proven results

We have a record of consistently meeting or exceeding client service levels.

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Major investment in technology

Mobile apps, AI and the latest platforms. We offer innovative technology and make continual, prioritised investments to stay future-ready.

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Technical expertise and innovation

We have some of the best talent in the industry, innovating new ways to make life easier for our clients.

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Resilient business model

Profitable, cash-generative business with low leverage. Majority owned by Bain Capital Insurance.

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Energised, invested colleagues

A significant investment in academy-based training and colleague development helps us maintain a team that is passionate and above the curve.

Our Industry Leaders
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Bala Viswanathan
Bala Viswanathan
Founder and Group Chief Executive Officer
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Bala Viswanathan
Bala Viswanathan
Founder and Group Chief Executive Officer

As co-founder and Group CEO, Bala has transformed Aptia into the UK’s leading private sector pensions administrator and a top US employee benefits provider, overseeing benefits for more than five million individuals across 1,000+ companies. He has extensive experience within pensions and employee benefits, having previously been Group Chief Operating Officer for Mercer and CEO of JLT’s global employee benefits business.

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Dominic Burke
Dominic Burke
Founder and Group Chairman
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Dominic Burke
Dominic Burke
Founder and Group Chairman

Former Group CEO of JLT and Vice Chairman of Marsh McLennan, Dominic founded Aptia with Bala Viswanathan in 2023. He brings a wealth of experience in business excellence, having driven JLT from an enterprise value of £450m to £5bn through a relentless focus on growth, service excellence, and people culture.

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Imran Ali
Imran Ali
Group Chief Information Officer
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Imran Ali
Imran Ali
Group Chief Information Officer

Imran is responsible for driving innovation and digital transformation for Aptia, leveraging cutting-edge technology and AI to improve member and policy holder experience. He has over 30 years of experience working in senior roles for global organisations including Compass, AXA and American Express.

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Melissa Hetherington
Melissa Hetherington
Group General Counsel and Company Secretary
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Melissa Hetherington
Melissa Hetherington
Group General Counsel and Company Secretary

Melissa oversees all Aptia’s legal, risk and compliance functions. She has over 25 years’ experience working for global law firms and financial services companies, having previously been Group Legal Head of Strategic Projects at AXA Group, and Chief Counsel for International at Marsh McLennan.

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Roopa Kocchar
Roopa Abraham Kochhar
Group Chief People Officer
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Roopa Kocchar
Roopa Abraham Kochhar
Group Chief People Officer

Roopa is responsible for leading the global People Team and shaping its capabilities across our key regions in the UK, India, US and Portugal. She believes in building cultures where people thrive through inclusion, purpose, and the opportunity to grow with the business.She brings over 20 years of HR leadership experience, having previously held senior roles at Allianz Group in Munich, and JLT in India.

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Mike Methley
Mike Methley
Group President and Head of Strategy
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Mike Methley
Mike Methley
Group President and Head of Strategy

Mike is Aptia’s Group President and Head of Strategy. Before joining Aptia, he was Group Chief Operating Officer for JLT before being appointed Chief Administration Officer of Marsh International. He has extensive experience in managing international business having been CEO of JLT Asia and JLT Latin America.

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Vikramaaditya
Vikramaaditya
Group Chief Transformation Officer
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Vikramaaditya
Vikramaaditya
Group Chief Transformation Officer

Vikramaaditya is responsible for Aptia’s global transformation and change efforts, with a focus on client experience and operational risk. Prior to joining Aptia, he was Managing Director for Bank of New York Mellon and also held key leadership positions at HSBC and Citi.

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David Carrick
David Carrick
Group Chief Financial Officer
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David Carrick
David Carrick
Group Chief Financial Officer

David is responsible for overseeing a company's financial operations and strategy. He has over thirty years’ experience of working in the financial services industry, having served as Chief Financial Officer for Apex Group and Clarien Bank, as well as holding senior finance roles at Scottish Re Group Ltd, Tyco International, Bank of Bermuda and Bacardi Capital.

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RK Rangan
RK Rangan
Chairman, Aptia Group India
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RK Rangan
RK Rangan
Chairman, Aptia Group India

RK oversees operations in Aptia’s key regional market of India. With over 30 years experience in the financial services industry, he specialises in the strategic development and transformation of organisations, having held senior positions within large global corporates including Nomura, Prudential, AXA and American Express.

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Malcolm Reynolds
Malcolm Reynolds
President, UK
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Malcolm Reynolds
Malcolm Reynolds
President, UK

Malcolm oversees operations in Aptia’s key regional markets of the UK. He has over 30 years’ experience in the pensions industry, having previously managed the pensions administration businesses for JLT and Mercer where he led a team of over 2,500 employees across 21 locations in the UK and India.

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Jeff Williams
Jeff Williams
US President and CEO
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Jeff Williams
Jeff Williams
US President and CEO

Jeff is responsible for Aptia’s benefits administration business as well as overseeing operations in Aptia’s key regional market of the US. Jeff joins from Paychex where he was instrumental in building the US market share and performance leader in HR services for SMEs. Prior to this, he worked for Aon, ADP, and companies acquired by Rogers and Vodafone.

Awards & recognition

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Personality of the Year
Personality of the Year
Malcolm Reynolds, UK President
Pensions Age Awards 2025
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Stevie Awards 2024 for Sales and Customer Service
Contact Center/Customer Outsourcing Provider of the Year
Silver Medal
Stevie Awards 2024 for Sales and Customer Service
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Innovation in Learning, Development and Talent Retention
Innovation in Learning, Development and Talent Retention
PMI Pinnacle Awards 2024
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2024 Rising Star in the category of Health
2024 Rising Star in the category of Health
2024 Rising Star by ISG Provider Lens
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Learning and Development programs.
Learning and Development programs.
Aptia wins 6 Brandon Hall Excellence Awards
OUR GLOBAL STORY IN NUMBERS
3500
+
COLLEAGUES
1200
+
CLIENTS
£40
M
TECHNOLOGY INVESTMENT

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