Aptia further strengthens customer service standards through membership of The Institute of Customer Service 

Aptia, the UK’s largest third-party pensions administrator, has become a member of the Institute of Customer Service, the UK’s independent professional body for Customer Experience. 

The announcement coincides with National Customer Service Week this week in the UK, and demonstrates Aptia’s ongoing commitment to delivering exceptional customer service. 

Aptia, the UK’s largest third-party pensions administrator, welcomes the publication of The Pensions Regulator’s (TPR) Market Oversight Report, having worked closely with TPR on this important initiative aimed at strengthening pension administration across the UK. 

The report is available on the TPR website here. 

London, Boston and Mumbai - August 30, 2024

Aptia Group, the leading pensions and employee benefits administrator has today announced the launch of its All Colleague Share Plan (ACSP), meaning that every single one of its global workforce, no matter grade, location or length of service, will own a share in the future of Aptia.

Responding to today’s announcement that The Department for Work and Pensions (DWP) is to re-establish the Pensions Commission to examine future of the retirement system, Phil Wadsworth, Chair of the Research and Technical Group at Aptia, said: ‘We welcome the announcement of a renewed Pensions Commission but with some reservations. With millions of people not saving enough into a pension, it’s right that the government wants to improve retirement outcomes, especially for those on the lowest incomes and at the greatest risk of poverty in old age.