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Specialist administration that delivers best-in-class service to you and your members

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Jan 8, 2026
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Insights Hub

Combining cutting-edge technology with a team of industry experts, every aspect of pensions administration is handled with precision and care.

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Insights & Resources

Jan 8, 2026
Podcast episode 5

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Dec 18, 2025
UK insight

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> UK - Solution - Trustee Services
Trustee services
Trustee services – for you and your members
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Trustees across defined benefit, defined contribution, hybrid and master trust schemes are operating in a more complex and demanding environment than ever before, with increasing regulatory scrutiny, rising member expectations, pensions dashboards delivery and continued de-risking activity placing pressure on both governance and operations.

At Aptia, we focus on getting the fundamentals of pensions administration right. We combine disciplined administration delivery with specialist consulting, actuarial and project expertise to protect data quality, manage operational risk and deliver complex change safely. Most importantly, we look after your members, ensuring benefits are calculated and paid accurately and that people receive clear, timely support when they need it.

What sets us apart
Administration
We bring together cutting-edge technology and our team of industry experts to provide end-to-end pensions administration to our members, policy holders, clients and trustees. We deliver specialist administration expertise across the wide spectrum of UK pension schemes – from Defined Benefit, Defined Contribution, Master Trust, Insurers and more.
Our breadth of experience means we can support even the most complex schemes with confidence, to ensure compliant service and positive member outcomes.
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Consulting
Our Consultants and Actuaries are focused on providing expert advice to bring clarity to the complexity of UK pension schemes. We partner with trustees to understand their requirements and work together in applying effective governance and creating better outcomes for members. We help trustees to identify, execute and achieve their desired member outcomes. This includes journey planning, risk transfer, sponsor covenant review and optimising investment strategies.
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Projects
Aptia delivers complex programmes such as data remediation, GMP equalisation, de-risking activity and pensions dashboards readiness alongside administration teams, using dedicated delivery teams and controls. We integrate project delivery into business-as-usual operations without compromising service performance or member experience. Trustees benefit from lower delivery risk, stronger operational continuity and consistent quality across both change and day-to-day administration.
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Services we offer

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Member servie
Member and policyholder services

We support members through every stage of their journey – from day-to-day enquiries and key life events including benefit calculation and data maintenance, underpinned by accurate record keeping.

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Payroll

Delivering end-to-end payroll operations, including the accurate calculation and timely payment of pensioner payrolls and other member and policy holder payments.

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accounting
Accounting

Managing scheme finances, accounts and statutory and regulatory reporting.

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governance
Governance

Structured support in providing Trustee oversight, control and risk management to allow informed decision making and decision review.

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Funding and valuation
Funding and valuation

Actuarial and funding advice to assess liabilities, manage funding risk and support valuations and long term funding plans.

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DC governance and comms

Specialist DC and master trust governance support, combined with clear member and regulatory communications.

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Data cleansing
Data cleansing

Improving data quality and completeness through structured cleanse, reconciliation and remediation activity.

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GMP
GMP equalisation

Delivering GMP equalisation, historic benefit corrections and transfer value remediation, including projects linked to risk reduction and insurer readiness.

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dashboard-ready
Dashboards readiness

Preparing, validating and connecting member data to support pensions dashboards compliance and ongoing dashboard operations.

OUR BUSINESS
30
+
YEARS ADMIN HISTORY
1200
+
ADMINISTRATION CLIENTS
70
+
NPS FOR FIRST CONTACT TEAM

"The lady who dealt with me was lovely with excellent customer skills. All went well. A big thank you to all."

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Maggie
|
Member

"Everything is great and you make life so much easier. I can’t thank you enough, so easy to understand."

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Emma
|
Member

"All your staff have been polite and very helpful in solving my problem. You have a very good team of people working for your company."

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Sally
|
Member
Imagen de fondo

Related solutions

At Aptia, we play a central role in our clients’ success. We deliver the service members and policyholders expect across the range of pension arrangements, and we ensure pension schemes and insurance policies run smoothly, meeting regulations and best practice. We also coordinate and run vital projects and step in to support clients when they need specialist capacity.
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Services to insurers
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Services to pension scheme sponsors
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Local government pension scheme
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Related insights

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Podcasts| Jan 08 2026
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