Benefits Administration

We work with employers like you to deliver services and technology that address your specific benefits administration needs.

From short-term support to ongoing service 365 days a year, we'll reduce the burden on your HR team while helping employees and retirees realize the full value of their benefits.

Your benefits. Our expertise. 
 

solution details banner Benefits Administration
Because benefits are personal...

As an employer of choice, we understand how critical it is to offer a benefits program that aligns with your culture and values and attracts and retains the right talent.

With Aptia, we integrate with hundreds of innovative benefits designed to give your employees the optimal protection, wellbeing and lifestyle support they need based on their unique situation and goals.

Core Health Benefits
Core health benefits
LAD Protection
LAD protection
Spending and savings account
Spending and savings accounts
Voluntary and lifestyle benefits
Voluntary and lifestyle benefits
Wellness and Health management benefits
Wellness and health management benefits
Financial wellness benefits
Financial wellness benefits
A solution designed for you
Understanding your strategic objectives
Understanding your strategic objectives
Designing solutions to meet your needs
Designing solutions to meet your needs
Delivering exceptional client service
Delivering exceptional client service
Client testimonials
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Testimonial 3
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We felt like their only client.
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The team was responsive, knowledgeable, available, and great partners!
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The most intuitive site and product I have used in my career.
Delivering your employee enrollment experience
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HR Administration Support

We're proud to serve our clients as an extension of their HR teams.

By offering comprehensive administration support, we take the administration burden away so you can focus on your strategic initiatives.

You'll have access to actionable reports and analytics which provide the insights needed to support strategic decisions.

Comprehensive administration support
Comprehensive admin support
Extension of your team
Extension of your team
Insights via real time reporting
Real-time reporting
Services we offer
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Benefits Administration
Benefits administration
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We have deep benefits industry expertise and a decades-long track record of delivering exceptional client outcomes.

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Future ready Technology
Future-ready technology
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We design modern tools and experiences. From our "Expert Guidance" decision support, to provider search and modeling tools, we simplify the complex.

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Expansive Integration
Expansive integrations
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With hundreds of carrier and vendor integrations across core, voluntary and specialty solutions, we can deliver on your benefits design goals.

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Engaging communications
Engaging communications
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A communications suite designed to activate and engage your employees in their benefits before, during and after annual enrollment.

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Contact Center
Contact center
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We meet your employees where they are with our AI-powered virtual assistant, live chat and Aptia’s US-based, licensed benefits counselors.

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Reporting and insights
Reporting and insights
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Your HR managers have access to the insights they need at their fingertips, ensuring that your benefits strategy is realized. 

HR Administration Dashboard

The HR Administration Dashboard supports your team with enrollment and participant data, allowing for customization to help you manage tasks more effectively. 

  • Your enrollment dashboard allows administrators to conveniently view pending events, administration messages, payroll schedules and real-time enrollment trends.
  • A reporting toolkit provides custom daily reports during open enrollment, showing user engagement and contact center statistics.
  • Our file management tool lets administrators resolve errors, update demographic data, access payroll files and view transfer schedules.
HR Administration Dashboard
Engaging your employees

The best strategies can fall short on their expected outcomes if your employees aren't activated and engaged in their benefits options. 

From preparing them ahead of annual enrollment to supporting them 24x7 with intuitive tools and seamless support, we help your employees optimize their benefits package and build confidence at every interaction. 

Participant support

We value every interaction with plan participants and have designed our contact center and tools to meet them where they are.

Digital Enrollment
Digital enrollment
Decision Support
Decision support
Virtual Support
24/7 virtual support
Live Chat
Live chat
Licensed Counselors
Licensed counselors
Customizable IVR
Customizable IVR
Decision Support

Our embedded tools go beyond basic healthcare plan decision support by educating and empowering employees to make informed choices. The expert guidance tool provides a personalized benefits package based on responses to a series of questions to better understand the participant's health, family, and financial circumstances.

Participants can view, customize, and select the package to meet their individual needs, resulting in a bundle of benefits that promote healthy outcomes for them and their families.
 

Decision support
Advocacy and care management

Navigating the healthcare system can be frustrating and overwhelming for many people. That’s why we offer our 365 HUB tools to provide your employees with personalized service and resources to improve the quality and cost of their care.

Healthcare Navigation
Healthcare navigation
Cost and Quality Comparison
Cost & quality comparison
Expert Medical Opinions
Expert medical opinions
Participant Communications

We understand that effective communication is key to the success of your benefits program. We're dedicated to tailoring messages that perfectly align with your organization's identity, so that your employees fully embrace and understand the value of their benefits package. Our participant communications include:

  • System-driven communications, triggered by specific events, automatically educate and prompt employees to take action.
  • A package of template communication materials introduce the enrollment system and educate employees about your benefits program.
  • Total rewards statements provide personalized summaries of each employee's total compensation, reinforcing the value of their benefits.
Participant Communications
Operations Support Services

We are here to fill the gap when you require additional operational support. Our services are specifically tailored to meet the requirements of your organization, ensuring that you have the assistance you need to streamline your operations and achieve your goals.

We offer a comprehensive suite of services including member eligibility and claim escalations, file support, enrollment management with carrier partnerships, pre-open enrollment support, client project management, process flow documentation, process improvement, and billing and premium report support and more.

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Operations Support Services
Retiree Group Benefits Administration
Retiree Group Benefits Administration

With our dedicated resources, expertise, contact center technology and full-service administration, we'll enable your current retiree program to deliver savings to you and your retirees, reduce administration and related risk, and provide a best-in-class retiree experience.

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The Aptia Difference
Consultative Approach
Consultative approach
Benefits Administration expertise
Benefits administration expertise
Tailored to meet your needs
Tailored to meet your needs
Exceptional Service.
Exceptional service​
Proven Outcomes
Proven outcomes
Learn more
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