Operations Support Services
Customized administration support services tailored to meet the specific needs of your organization.
We fill the gap.
Services we offer
- Staffing resources to help meet your team’s goals
- Employee support through email or a ticketing system
- Audit support for carrier and billing files
- Billing and premium report support
- Carrier file support
- Partner with carriers to manage enrollments
- Qualifying event processing and evidence of insurability approval
- Open enrollment support
- Project management
- Client testing
- Benefits fairs
- Qualifying event processing
- Dual year processing
- File Support
- Project management support including documentation
- Process improvement recommendations
The Aptia Difference
Consultative method
Customization to meet your needs
Exceptional service
Unparalleled expertise
Collaborative approach
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