As an employer of choice, we understand how critical it is to offer a benefits program that aligns with your culture and values and attracts and retains the right talent.
With Aptia, we integrate with hundreds of innovative benefits designed to give your employees the optimal protection, wellbeing and lifestyle support they need based on their unique situation and goals.
We're proud to serve our clients as an extension of their HR teams.
By offering comprehensive administration support, we take the administration burden away so you can focus on your strategic initiatives.
You'll have access to actionable reports and analytics which provide the insights needed to support strategic decisions.
We have deep benefits industry expertise and a decades-long track record of delivering exceptional client outcomes.
We design modern tools and experiences. From our "Expert Guidance" decision support, to provider search and modeling tools, we simplify the complex.
With hundreds of carrier and vendor integrations across core, voluntary and specialty solutions, we can deliver on your benefits design goals.
A communications suite designed to activate and engage your employees in their benefits before, during and after annual enrollment.
We meet your employees where they are with our AI-powered virtual assistant, live chat and Aptia’s US-based, licensed benefits counselors.
Your HR managers have access to the insights they need at their fingertips, ensuring that your benefits strategy is realized.
The HR Administration Dashboard supports your team with enrollment and participant data, allowing for customization to help you manage tasks more effectively.
- Your enrollment dashboard allows administrators to conveniently view pending events, administration messages, payroll schedules and real-time enrollment trends.
- A reporting toolkit provides custom daily reports during open enrollment, showing user engagement and contact center statistics.
- Our file management tool lets administrators resolve errors, update demographic data, access payroll files and view transfer schedules.
The best strategies can fall short on their expected outcomes if your employees aren't activated and engaged in their benefits options.
From preparing them ahead of annual enrollment to supporting them 24x7 with intuitive tools and seamless support, we help your employees optimize their benefits package and build confidence at every interaction.
We value every interaction with plan participants and have designed our contact center and tools to meet them where they are.
Participant satisfaction
Contact center NPS
Average speed to answer
Abandonment rate
Our embedded tools go beyond basic healthcare plan decision support by educating and empowering employees to make informed choices. The expert guidance tool provides a personalized benefits package based on responses to a series of questions to better understand the participant's health, family, and financial circumstances.
Participants can view, customize, and select the package to meet their individual needs, resulting in a bundle of benefits that promote healthy outcomes for them and their families.
Navigating the healthcare system can be frustrating and overwhelming for many people. That’s why we offer our 365 HUB tools to provide your employees with personalized service and resources to improve the quality and cost of their care.
We understand that effective communication is key to the success of your benefits program. We're dedicated to tailoring messages that perfectly align with your organization's identity, so that your employees fully embrace and understand the value of their benefits package. Our participant communications include:
- System-driven communications, triggered by specific events, automatically educate and prompt employees to take action.
- A package of template communication materials introduce the enrollment system and educate employees about your benefits program.
- Total rewards statements provide personalized summaries of each employee's total compensation, reinforcing the value of their benefits.
We are here to fill the gap when you require additional operational support. Our services are specifically tailored to meet the requirements of your organization, ensuring that you have the assistance you need to streamline your operations and achieve your goals.
We offer a comprehensive suite of services including member eligibility and claim escalations, file support, enrollment management with carrier partnerships, pre-open enrollment support, client project management, process flow documentation, process improvement, and billing and premium report support and more.
With our dedicated resources, expertise, contact center technology and full-service administration, we'll enable your current retiree program to deliver savings to you and your retirees, reduce administration and related risk, and provide a best-in-class retiree experience.
