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Benefits administration
Turning benefits administration into benefits intelligence
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AptiaOne reimagines benefits administration to make it simpler, smarter and more connected helping employers, brokers, and employees get more value from their benefits.
Built to simplify complexity and deliver flawless execution across every aspect of benefits administration, AptiaOne combines proven expertise with modern intelligence to ensure accuracy, efficiency, and results.
What sets us apart
Turning data into strategy
AptiaOne delivers best-in-class benefits administration on a modern, AI-native platform built from the ground up. Automation is embedded across every workflow to reduce manual effort, eliminate errors, and ensure accuracy, compliance, and scale from day one.
This is not retrofitted technology. AptiaOne was designed fresh to handle today’s complexity and adapt to what’s next. With intelligent automation and seamless orchestration behind the scenes, your benefits run reliably and efficiently so your team can focus on strategy, not administration.
This is not retrofitted technology. AptiaOne was designed fresh to handle today’s complexity and adapt to what’s next. With intelligent automation and seamless orchestration behind the scenes, your benefits run reliably and efficiently so your team can focus on strategy, not administration.
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Powerful technology and exceptional service
Service, technology, and intelligence are delivered together as one. Our system of intelligence ensures every transaction becomes a signal, driving insight, and measurable outcomes.
The Command Center for HR provides data-driven insights, full transparency, self-service control and communication. Deep AI integration spans across all personas and workflows, not bolted-on chatbots or disconnected AI results.
The Command Center for HR provides data-driven insights, full transparency, self-service control and communication. Deep AI integration spans across all personas and workflows, not bolted-on chatbots or disconnected AI results.
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Personalized experience
Employees don’t just need access to benefits. They need confidence in how to use them. AptiaOne delivers a next-generation experience that adapts to each individual, guiding smarter decisions and building trust with every interaction.
From personalized dashboards and AI-driven prompts to a 24/7 virtual assistant, employees receive clear, intuitive support whenever they need it. Timely health tips, plan comparisons, and lifestyle recommendations turn complexity into clarity, helping employees feel informed, supported, and empowered year-round, not just at open enrollment.
From personalized dashboards and AI-driven prompts to a 24/7 virtual assistant, employees receive clear, intuitive support whenever they need it. Timely health tips, plan comparisons, and lifestyle recommendations turn complexity into clarity, helping employees feel informed, supported, and empowered year-round, not just at open enrollment.
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Benefits administration
We have deep benefits industry expertise and a decades-long track record of delivering exceptional client outcomes.
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Future-ready technology
We design modern tools and experiences. From our "Expert Guidance" decision support, to provider search and modeling tools, we simplify the complex.
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Expansive integrations
With hundreds of carrier and vendor integrations across core, voluntary and specialty solutions, we can deliver on your benefits design goals.
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Engaging communications
A communications suite designed to activate and engage your employees in their benefits before, during and after annual enrollment.
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Contact center
We meet your employees where they are with our AI-powered virtual assistant, live chat and Aptia’s US-based, licensed benefits counselors.
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Reporting and insights
Your HR managers have access to the insights they need at their fingertips, ensuring that your benefits strategy is realized.
PROVEN OUTCOMES
96
%
PARTICIPANT SATISFACTION
80
+
WORLD-CLASS CONTACT CENTER NPS
96
%
CLIENT RETENTION
Testimonials
“Thank you again for your help! You ALWAYS go above and beyond for me and our employees.”
“My experience was so awesome! Irving explained things well and researched smaller items to ensure everything was clear!”
“We’ve had a very positive experience with Open Enrollment this year. It’s been great so far! Keep up the great work!!”
FAQ
What is AptiaOne?
AptiaOne is Aptia’s modern benefits administration technology, combining automation, AI-driven intelligence, and seamless integrations to deliver smarter administration, clearer insights, and better benefits experiences.
What is the Aptia difference?
At Aptia, we take a consultative approach combined with deep benefits administration expertise and a commitment to exceptional service. We don’t offer one-size-fits-all solutions. Our solutions are tailored to your organization’s needs, goals, and workforce. By partnering closely with your team, we deliver measurable results and proven outcomes that improve efficiency, strengthen engagement, and drive long-term value.
What are the benefits of outsourcing benefits administration?
Outsourcing benefits administration allows companies to streamline operations, reduce administrative burden, ensure compliance, and provide expert support to employees.
Related insights
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