Services to insurers

Services to insurers - for you and your policyholders

We support insurers in managing annuity portfolios across a wide range of underlying pension benefit designs, including both defined benefit and defined contribution arrangements. Our priority is disciplined policyholder administration, precise and timely payments, and controlled delivery through periods of complex operational and regulatory change.

Our teams provide comprehensive end‑to‑end administration services, covering policyholder data management, benefit processing, and customer support. We also help deliver key programmes such as data remediation, GMP activities, dashboards readiness, and targeted communications. This work is underpinned by specialist consulting and actuarial expertise focused on enabling delivery, improving data quality, and strengthening operational resilience.

By combining deep pensions administration experience with modern technology and structured change delivery, we help delivery good outcomes for policyholders.

What sets us apart

Our technology, administration capability and specialist pensions expertise support the full range of operational activity involved in running annuity portfolios. This includes maintaining and reporting on policyholder data, calculating and paying benefits, running pensioner payroll, and meeting regulatory and industry requirements, including pensions dashboards connectivity.
We also provide quality assurance and audit services, including technical benefit and calculation audits. We offer a standardised onboarding service for new books of business, supported by structured reconciliation and control processes to ensure safe and reliable transitions.

We support insurers in delivering a high quality, consistent and empathetic policyholder experience across phone, written and digital channels. Policyholders can engage through our contact centre and secure digital services. Our teams and technology are designed to resolve queries efficiently while supporting vulnerable customers and complex cases appropriately. Services can be delivered under the Aptia brand or as a white labelled service aligned to the insurers own brand and customer experience standards.

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Our specialist delivery teams support insurers with complex change and remediation activity, including data cleansing, calculation audit and validation exercises, dashboards readiness and large-scale communications programmes.

Projects are delivered alongside live policyholder administration using structured delivery and quality controls, ensuring change can be implemented safely without compromising ongoing service, accuracy or policyholder outcomes.

Policyholders

Policyholder record keeping, benefit processing and pensioner payroll delivered through controlled operational processes.

Financial

Payment processing, reconciliation and financial controls to support secure and accurate benefit payments.

Quality assurance

Technical benefit and calculation audits, data validation and outcome reviews across bulk purchase annuity portfolios.

Governance

Consulting support focused on strengthening operational governance, controls and regulatory readiness for insurer administration.

Data and benefits

Independent review and validation of data and benefit structures to support accuracy and delivery confidence.

Operations

Consulting support for the design of operating models and delivery approaches for administration and remediation activity.

Data quality and remediation

Data quality review, monitoring, cleaning and reconciliation.

Dashboards readiness

Delivery of pensions dashboards readiness, including data preparation, connection support and operational processes.

Book onboarding

Standardised onboarding and transition of new bulk purchase annuity books, supported by structured reconciliation and controls.

OUR BUSINESS

COLLEAGUES TO GAIN PMI QUALIFICATION

BN CASH TRANSACTIONS HANDLED EACH YEAR

PEOPLE ARE PAID PENSIONS BY US

"Keep up the professional, efficient, and easy communication, which helped me navigate access to my pension details. First class!"

Matthew

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Member

"The member of staff I spoke with was friendly, efficient and patient and I found the process currently in place is practical and user friendly."

Grace

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Member

"You answered every question I had and completed my reason for contacting you extremely promptly and efficiently. Thank you."

Gerald

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Member

Solutions for your needs

Specialist administration that delivers best-in-class service to you and your members

Careers at Aptia

We back up our ambition with significant investment in our people.

Insights Hub

Combining cutting-edge technology with a team of industry experts, every aspect of pensions administration is handled with precision and care.

Solutions for your needs

Specialist administration that delivers best-in-class service to you and your members

Careers at Aptia

We back up our ambition with significant investment in our people.

Insights Hub

Combining cutting-edge technology with a team of industry experts, every aspect of pensions administration is handled with precision and care.

By combining deep pensions administration experience with modern technology and structured change delivery, we help delivery good outcomes for policyholders.

Services we offer

"Keep up the professional, efficient, and easy communication, which helped me navigate access to my pension details. First class!"

"The member of staff I spoke with was friendly, efficient and patient and I found the process currently in place is practical and user friendly."

"You answered every question I had and completed my reason for contacting you extremely promptly and efficiently. Thank you."

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